Shipping & Delivery

Delivery

For current orders, we are offering delivery to the UK only. However, we will be opening up to the rest of the world soon!

We will deliver the Products in accordance with the delivery option selected by you. Upon delivery of the Products to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and to address any intended cancellation to the correct addressee or to return or exchange your Products. For further information, please see the Your cancellation right and the Your other statutory rights to return Products under the Consumer Rights Act 2015 sections within these T&Cs.

If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the Products from a local depot. If you do not collect the Products from us as arranged or if after a failed delivery to you you do not re-arrange delivery or collect them from a delivery depot, the Products may be returned to us as per the delivery note and we may charge you for storage costs and any further delivery costs.

Delivery Times

Whenever referred to, working days exclude Saturday, Sunday and UK public holidays. We are not responsible for delivery delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

For any further questions or requests concerning your order and its delivery, please contact our customer service team hello@e11evenfragrance.com